1. Order Processing
In-stock orders placed before 12:00 PM (noon) PT on business days (Mon–Fri, excluding holidays) are dispatched the same day; orders placed after the cutoff or on weekends/holidays ship the next business day.
During periods of high demand or for large custom orders, processing may take an additional 1–2 business days. If an item is temporarily out of stock, we'll notify you with an estimated ship date and options.
2. Shipping Methods & Carriers
We ship parcels via UPS, FedEx and USPS and larger orders by LTL freight (see Bulk & Freight). Available options at checkout may include:
- Ground / Standard — our most economical option.
- Expedited — 2-day and overnight where available.
- Freight (LTL) — for pallet quantities.
3. Shipping Rates & Free Shipping
Shipping is calculated at checkout based on your destination, order weight and the method you choose. Orders over $149 ship free via standard ground within the contiguous U.S. Expedited and freight services are quoted separately.
Sales tax, where applicable, is calculated at checkout based on your shipping address. Tax-exempt customers should provide documentation before ordering (see Terms).
4. Delivery Times
Estimated transit times after dispatch (business days, contiguous U.S.):
| Method | Estimated transit |
|---|---|
| Ground / Standard | 2–6 business days |
| Expedited (2-day) | 2 business days |
| Overnight | 1 business day |
| Freight / LTL (pallets) | 3–7 business days |
Delivery times are estimates provided by carriers, not guarantees. Weather, carrier delays and remote destinations can affect delivery. Title and risk of loss pass to you when we hand the shipment to the carrier.
5. Order Tracking
You'll receive a shipping confirmation email with tracking as soon as your order dispatches. You can also view order status and tracking in your account. If you haven't received tracking within 2 business days, contact us at hello@truglove.com.
6. Bulk & Freight (Pallet Orders)
Pallet-quantity orders ship by LTL freight. At checkout or in your quote you can select options such as liftgate service and residential/limited-access delivery; these may add cost. The carrier will typically call to schedule delivery.
- Please have a way to receive and move pallets (dock or liftgate).
- Inspect freight on delivery and note any damage on the delivery receipt before signing (see Lost, Delayed or Damaged).
- For custom freight quotes, use Request a Quote.
7. Shipping Areas & Restrictions
We ship throughout the contiguous United States (the lower 48). Shipping to Alaska, Hawaii, U.S. territories, and PO Box / APO / FPO addresses may have limited options or additional cost. International shipping is not currently offered — contact us to discuss.
8. Lost, Delayed or Damaged in Transit
If your order is lost or arrives damaged, we'll make it right:
- Damaged parcels: keep the packaging and contact us within 7 days with photos.
- Damaged freight: note the damage on the delivery receipt and photograph it before the driver leaves, then contact us.
- Lost shipments: if tracking shows no movement or a package is marked delivered but missing, contact us and we'll open a carrier investigation and arrange a replacement or refund as appropriate.
9. Return Policy
We want you to be confident in your purchase. You may return unopened, unused and resalable product in its original packaging within 30 days of delivery.
Please note — hygiene & safety: because gloves are single-use protective products, opened boxes or cases cannot be returned unless the item is defective or we made an error. This protects the safety and integrity of product for all customers.
Returns may be subject to a restocking fee of 15% on large or non-defective returns, and original shipping charges are non-refundable except where the return is due to our error.
10. How to Start a Return
- Email hello@truglove.com or call (949) 528-3572 with your order number and the items you'd like to return.
- We'll confirm eligibility and issue a Return Merchandise Authorization (RMA) and return instructions.
- Pack items securely in their original packaging and include the RMA number.
- Ship to the address we provide. Keep your tracking number until your refund is processed.
Returns sent without an RMA may be delayed or refused. Unless the return is due to our error, return shipping is the customer's responsibility.
11. Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take additional time to post it). Any applicable restocking fee and non-refundable original shipping will be deducted. If a refund is delayed beyond the stated window, contact us and we'll help.
12. Exchanges
Need a different size or product? The fastest way is to return the eligible unopened item for a refund and place a new order for the item you want. If you'd prefer a direct exchange, contact us and we'll help arrange it, subject to availability.
13. Non-Returnable Items
- Opened or used boxes/cases of gloves (unless defective);
- Custom, private-label or special-order products;
- Clearance or final-sale items marked non-returnable;
- Free samples;
- Products returned after the 30-day window or without an RMA.
14. Damaged, Defective or Wrong Items
If you receive a defective, damaged or incorrect item, we'll fix it at our cost. Contact us within 30 days of delivery with your order number and photos. We'll arrange a replacement or full refund, including return shipping where the issue is our fault. This does not affect any rights you may have under applicable law.
15. Bulk & Wholesale Returns
Returns of bulk, wholesale, distributor or custom orders may be governed by the terms of your quote or purchase agreement and can require prior authorization. Restocking fees and return-freight arrangements may apply. Contact your account rep or hello@truglove.com to start a bulk return.
16. Contact Us
Questions about shipping or a return? We're here to help: